Module 2: Empathise and Explore
DT Mindsets:
Beginner’s mind, non-judgment mindset, empathy, be curious, be collaborative, play with the process, flexible and adaptive
Objective:
To uncover the emotional and practical realities of navigating change by listening to someone who has already “crossed the bridge” you’re currently standing on.
Outcome:
After completing this module, you’ll be able to:
● Build empathy with yourself and others.
● Engage in an empathic interview.
Learn
Watch or listen to this video - Empathise and Explore - and gain deeper insight in observing and using empathy as a research tool.
Do:
Access your coffee chat guidance on asking good questions here.
Mindsets:
Beginners mind and non-judgment mind.
Do:
Go forth and conquer - use the Design Thinking Mindset guideposts when you might feel a little unsure or lost in the coffee chat. Remember, there is no “right or wrong” here. Listen, be curious and trust the process. Once you’re done with the coffee chat, come back here and dive into the Empathy Map activity.
Reflect:
Access the Empathy Map to unpack the chat. You’re welcome to share your insights in the WhatsApp Community! Let’s make the circle bigger.